Schoolblazer adopted Online Returns. Put simply, this allows customers to log back into their Schoolblazer accounts if they wish to return or replace a garment and select the action to take.
Schoolblazer then action this immediately, picking and dispatching the replacement item before we receive the return. Under the old system we don’t even know that a return is expected until it is received and processed, wasting valuable time.
This was a significant technical investment for Schoolblazer but the benefits in stress reduction are clear: We understand that returns are stressful. Parents want uniform to be “solved” in as shorter time as possible. Before online returns this could take as long as two weeks, for garments to be returned posted by the customer, transacted by the Post Office then received and actioned by ourselves and then re-posted. It now takes only two days from the online return form being completed to the new item being received by the customer.
The reduction in stress is worth it for all involved and we have received a great deal of positive feedback from parents.