Like all businesses around the world we have spent the last few months helping our staff, customers and suppliers work through the Covid-19 outbreak.
We are now preparing for the busy summer back to school season:
Our supply chain has been challenging. We source from both the UK and overseas. All of our suppliers have experienced some disruption and this has inevitably impacted our delivery timings. However, it is clear that our long relationships with our suppliers and history of prompt payments and fair dealing have meant that our orders received priority. Some of our suppliers have experienced grave difficulty but we have supported them where we can and are confident that we will have full availability before back to school. Inevitably some products have been delayed and our back orders, when we send stock later on a separate delivery, will increase. We pay for the cost of this, but we do recognise that it is inconvenient for our customers. We apologise for this in advance however, this has been an unprecedented experience for us all and we sincerely hope that we can all keep any disruption to a minimum.
Our warehouse will be operating throughout the summer – dispatching on a target 48-hour lead-time.
We have, very reluctantly, taken the decision that we cannot apply name-tapes this summer. We understand that this will come as a considerable blow to our customers. It is a blow to us. Name-taping is very labour intensive and we cannot achieve the social distancing required for our staff to work safely in the space we have available. Name-taping also requires every garment to be removed from its packaging and handled, potentially risking contamination.
Our returns will be operating as normal, and we are ensuring that all garments will be quarantined before being returned to sale to eliminate any chance of cross contamination.
Finally, in the small number of schools where we run an on-site shop, we have agreed with the school that this facility will remain closed until September as the requirement to close changing rooms, quarantine garments and protect staff are impractical, particularly when we have a safe and viable online alternative.
We look forwards to serving all of our customers again over the summer as we return to normality.